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Touchpoint Count

The touchpoint count report analyzes how many marketing interactions a user has before triggering a specific conversion event.

Daniel Busch avatar
Written by Daniel Busch
Updated over 4 months ago

What It Looks Like

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Report Deep-Dive

Important Definitions & Concepts

  • Conversion event: Any event valuable to the business (e.g., order event for e-commerce)

  • Touchpoint: Any marketing interaction tied to a specific user (e.g., Facebook ad click, influencer discount usage)

  • Date range: Filters for conversion data, including touchpoints that occurred before the specified range

How To Use The Report

  • Select the desired date range for conversions

  • Choose a specific conversion to filter for (e.g., Shopify orders)

  • Apply additional filters if needed (e.g., specific channels, first touchpoint interactions, new/returning customers)

  • Analyze the visualized data showing conversions by touchpoint count

Insights You Can Generate

  • Determine how many touchpoints are needed for a specific conversion event to occur

  • Identify the percentage of users who convert within a certain number of touchpoints

  • Analyze trends in conversion speed when marketing strategies change or during sales events

  • Compare conversion speeds across different channels

Practical Applications

  • Optimize budget allocation between retargeting and cold ads

  • Adjust marketing strategies to accelerate or decelerate user touchpoints

  • Evaluate the performance of specific channels based on conversion speed

  • Set expectations for new ad campaigns, channels, or funnels


Need Help?

Here are Help Articles that help you understand and configure reports:

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